P1 Wimax heat! Lu Sudah Potong Liao Boi
No doubt about it! When the “have you cut yet?” series of advertisements hit the street, it surely has created just a buzz in the broadband market here in Malaysia. The ads are amusing and entertaining!
Before knowing what the ads are all about, one must be thinking “Why the heck you ask everyone to go sunat!!!???”
Of course, the major (monopolized) broadband player, Streamyx strikes back after a while.
P1 is now Oversubscribed and Complaints are mounting
And thanks to P1 Wimax’s great marketing skill. I believe that they have been overselling broadband services, far exceeding their actual capability. There are lots of complaints being lodged at Low Yat Forum recently. Here’s just a few of them.
come on la P1..i pay every month..
then provide good service la..
i hardly earn the money..
and you guys easily took it by providing bad service..
please respect your customer..
i hate on using harsh words..
but the thing is… i just FED UP with the connection…
please use your brain and think if you subscribe for bad service..
what do you feel…?
will you just pay for that bad service??
will you just keep silent??
please la..i am tired of being in this situation..
i just want you guys to IMPROVE the service..
use OUR MONEY that you guys get every month to enhance your service.AND DONT JUST JUST SAY `WE WILL GIVE U 1 DAY FREE OF CHARGE,AFTER WE GIVE U TROUBLE EVERYDAY’
I DONT NEED ANY REPLY FROM P1,COZ IM GETTING GASTRIK HEARING/READING THOSE ANSWER.
Quoted from tartputat
And this user needs to use Celcom’s broadband just to do a posting.
Here i have exactly the same problem as lot of P1 Wimax subscriber. The problem is super slow internet speed for 24/7. U can see in my signature below this speed only happened on my 1st week subscription. Then now after almost 7 months of subscription it as night mare for me pay almost rm100/month for speed around 200kbps and this happened for 24/7. For your information I subscribed for 1.2Mbps @ Rm99/month. Only god know how my feeling now. Want to terminate this account but i have contract for 2 years. Now to add this reply also i need to use my backup celcom 384kbps broadband. Pls do something… if u need my details pls pm me. I think P1 Wimax already over subscribed. The P1 tower now can’t handle for its over subscribed customer.
Quoted from mjoe
And how is it compares to 56kbps PSTN line?
have the same problem yesterday midnight…1:30am onwards the line is not responding at all, able to open my gmaill page in 15 mins…(u know, login and go to my shower then come back, the page only show rclxub.gif ) Remind me the worst time during my 56kbps generation…. well this time is worst than that moment
Quoted from taitianhin
And some users decided to fork out extra money to subscribe to another broadband service as backup when P1 Wimax is down.
Now my P1 totally out of service.. freaking slow and always stuck there even google page also!
I have no idea now.. so just purchase another prepaid broadband for temporary use!
Quoted from chung5576
Be sure that you understand the contract before ‘cutting‘ yourself. Inviting troubles and wasting money. Read the fine print in the contract. Here’s some points that you need to take note.
7.10. In the event the Subscriber terminates the Service provided after the seven (7) days
in the COP policy, Subscriber agrees and understand that the Device need not be
returned to Service Provider and Subscriber agrees to pay the sum of Ringgit
Malaysia Nine Hundred Ninety Nine (RM999.00) only being the early termination fee
as per Clause 12.1 hereto.12.1. In the event the Subscriber wishes to terminate early/cancel the services, the
Subscriber is required to execute a Service Termination Form and forward the
same to the Service Provider by hand, postal mail, email or fax together with the
sum of Ringgit Malaysia Nine Hundred Ninety Nine (RM999.00) being the
cancellation and early termination fee.16.2. Subscriber may terminate any Service upon providing thirty (30) days written notice
to Service Provider subject to the Subscriber remains liable to pay all fees, costs
and charges due to the Service Provider prior to the termination date and the early
termination fee as stated in Clause 12.1 above.16.3. Notwithstanding the termination by Service Provider pursuant to Clause 16.1,
Subscriber shall remain liable for all fees due and owing to Service Provider during
the subsistence of this Agreement. Such termination shall not prejudice the right of
Service Provider to recover all charges, costs and interest due and any other
incidental damages incurred thereto.16.4. Service Provider shall not be liable to Subscriber for any claim for damages or costs
of any nature whatsoever arising out of discontinuance of the Service due to the
termination or expiration of any Service or these Terms in accordance with its term
including but not limited to any claim for loss of profits or prospective profits or for
anticipated loss.
So, if you have already subscribed to the service and screaming like hell now. Try to lodge a complaint at the authorities like FOMCA, Ministry of Domestic Trade, Co-operatives and Consumerism, Malaysian Communications and Multimedia Commission (SKMM).
If you terminate your contract prematurely, you will need to pay certain penalty fees as what I understood from the agreement. Complication.
So, you still wanna potong?
PS: I’m a proud Streayx user. I’m getting the maximum speed as said in my package plan although it does gets to my nerve sometimes. Very rarely.
Popularity: 41% [?]
22 Responses to “P1 Wimax heat! Lu Sudah Potong Liao Boi”
Leave a Reply
Jayce on November 5th, 2009
P1 does not have coverage at my place. How to cut?
[Reply]
Hugo Lim Reply:
November 5th, 2009 at 6:05 pm
Hhahahahahaha…. use scissor cut your phone line yourself.. thanks for commenting!
[Reply]
Anston_KL on November 5th, 2009
Haha… if i “Potong” oso got nothing to “Sambung” ler, *headache*
Really hope tat there will be a new competition in this service, but seems like will end up like a mess.
Malaysia Boleh, Memang Boleh…
[Reply]
Hugo Lim Reply:
November 6th, 2009 at 3:27 pm
Hahah! In the end it all ended in mess! Correct!
Malaysia in total have 112,000Mbps (TMNet) for international traffic. And most of the ISPs actually sharing this same bandwidths.
There are 1,368,900 broadband subscribers as of Mar.31/08, per ITU.
This translates to 0.08Mbps per broadband user.
If we include total internet users of 16,902,600 in the country. That’s 0.0066Mbps (6.78Kbps) per user!
Go figure!
More reading
http://www.nationmaster.com/graph/int_int_int_ban_mbp-internet-international-bandwidth-mbps
http://www.linux-house.net/cms/msianroutes
http://blog.limkitsiang.com/2009/10/20/international-internet-bandwidth/
http://www.internetworldstats.com/asia.htm#my
[Reply]
JJ on November 9th, 2009
Digi Broadband lar.
easier!
XD
[Reply]
Hugo Lim Reply:
November 10th, 2009 at 7:55 am
Hahah! =)
[Reply]
P1 Buddy on November 9th, 2009
Hi There,
I’m from P1 social media team i really would like to help you out in regards towards your matter.
Could you please provide me your a/c number for further investigation / drop us a email to talktous@p1.com.my
thanks.
best Regards,
p1 buddy
[Reply]
Hugo Lim Reply:
November 10th, 2009 at 7:59 am
Hey there! Thanks for your great exposure out there helping out the people, I do not actually own a P1 wimax account but once considering one.
Good luck!
To the p1 users, you may submit your questions at http://forum.lowyat.net/topic/985305 too!
[Reply]
Algorithm2600 Reply:
December 24th, 2009 at 11:40 pm
Dear P1buddy,
First of all, you are nobody’s buddy since your company sucks big time. Secondly, I ain’t talking to you no more since I’ve been talking to you people ever since I first subscribed to your (lack of) service. Why don’t you guys just admit that there’s nothing you can do since your problem is systemic, which means the problem won’t simply go away just by sweet-talking to us with broken hopes and empty promises. If I were you I would hate myself for associating myself to the company, and getting paid by the hard-earned money that P1 squeezes out of the subscribers every month.
I shall now suffer this pain of regret for subscribing to P1W1max…
[Reply]
FQ on November 16th, 2009
I was in the midst of choosing which broadband should I get for myself. I had made my own studies and talked to close friends and family who are using P1, Digi, Maxis and Celcom wireless broadband. I am very happy with what I had chosen now. My own findings:
Celcom – the higher floors (office building) you go up, the slower it gets. Even unconnected at all! I had also tried at Ground level inside Astro building…I waited 30mins cant even upload google page.
Digi – Damn fast and cheap package! but, not all area have coverage. Also it is still new, not much subscribers…later after a month..??? I don’t know…..
P1 Wimax – First 3 months…super fast!!! But not after the 4th month onwards…if you dont trust me, go ahead subscribe it and see yourself! Also, every friday and saturday nights damn slow. Even many users online those nights but why other broadband much faster during fri and sat nights?
So, now you all know by now which did I chosed and why…..I dont have to tell you guys. All the best.
[Reply]
Hugo Lim Reply:
November 17th, 2009 at 10:26 am
Thanks for your comment here mate =)
Glad you made a good choice and reviewing them around first!
[Reply]
Joshie on November 18th, 2009
this is what i get from P1 Wimax when i first subscribed in August 2009, it was blazing fast but only to realize it was all a false promise land after the trial period ended up, the speed was mediocre and from what i notice only the 1st day of every month will the speed be good,other then that it sucks so hard on every other days that it makes Streamyx look like an unmerited winner.
that’s not all, P1 give u the 20gb threshold is not for download only but dl and ul.that means once u reach 20gb for download and upload,your speed will slow down to 300-500kbps not like what they say 700kbps. this is utter bullshit, you’ll only see 700kbps restored nearly at the end of the month. so basically to sum it up,you only enjoy P1 real speed only on the first week, so why are we paying RM 99 only to get “proper connection” on the first week only.
Streamyx sucked for sure, but P1 sucks harder because of their false promises and what not. I’m thinking of going back to my old flame but if i dont commit myself to P1 two year contract, what’s the worse can happen? like not paying the fine of rm999?!?
p/s : i can always say they did not keep their part at the end of the bargain, so i can therefore forfeit my part.
What u guys think
[Reply]
Hugo Lim Reply:
December 7th, 2009 at 2:04 pm
“that’s not all, P1 give u the 20gb threshold is not for download only but dl and ul.”
this is something that we need to really take note about! 20gb alone already skimmy enough! uploads bandwidth also accounted for???!!!!
[Reply]
jingjer on December 4th, 2009
p1 subscriber here too.
having the same problem like what others do.
first month – full speed
after 20gb – 400kbps
second month – like above
third month(now) – 80kbps (oh my god)
going to pc fair this saturday. and try to see how they going to demo their internet speed.
if someone ask me opinion about p1. i would said no (cos i still stuck for 1 year and 9 months bad service contract).
[Reply]
Hugo Lim Reply:
December 7th, 2009 at 2:06 pm
that’s the ugly truth behind it. the more you use, the more they throttle your connection.
I’ll suggest you to install some bandwidth monitoring software so that you know how much did you really actually used before they start to throttle you again.
it’s just for the sake of profit in the end of the day.
let’s hope that more competition would bring down the cost and increases the quality over the time.
[Reply]
cool Reply:
December 11th, 2009 at 7:48 am
Hi, If you want to complain about P1 service, email to anushya.ramaiyah@packet-1.com. Their service is getting from bad to worse :(
[Reply]
Thomas on December 16th, 2009
I have been used P1 Wimax (1.2Mbps) for 3 months. I found that the service is really bad especially at night. Hardly to serve net even go to Google.com. Morning will be better, but just serve net, if login yahoo email ar, really slow like hell and sometime disconnected if the user login failed. My advice is, don’t be attracted to the advertisment, It mention how good how good but eventually you will suffer of using it…..
[Reply]
Hugo Lim Reply:
December 20th, 2009 at 9:37 am
thanks for your comment ya!
[Reply]
Algorithm2600 on December 24th, 2009
I’ve been subscribing to P1W1max for over a little over two months now. My conclusion is that this provider both sucks and blows at the same time. I am subscribing to the 400 kbps package but on average I only get about 200 kbps. What really burns me the most is the way they do the advertisement like they own the show, you feel me? Like they own the whole industry or something. What a big pile of crap! I just feel like going back to that agent who sold me this crap and shove this modem up his ass.
[Reply]
p1 is a loser on January 9th, 2010
The most shitty ISP ever on earth……I jus called up them,their bloody so called technical service consultant dosent answer my question and keep putting me on hold without asking my consent.each time last for 8 mins at lest
My problem was,my P1 could not use for the past 3 days, and I would like to have them rectified it and if so compensate me for the 3 days losses. Even though their service have never been satisfactory but i can still bear with it (2 to 3 lines signal since I subscribed to 9/2009,),but totally cut off this time…it is way too much ! Eventually it dint help much,the call lasted for 40 mins and with 20 mins listening to their “lovely P1 jingle”….Sweat
when I refer to termination process,the fellow told me you have penalty charge and max is RM999 subject to’ the way you talk to them’ when you go to their P1 main building at jln 222… OMG
doesn’t a customer deserve a better internet service and a professional manner of advising customer…i end the call by telling him,you are helpful in providing me the termination process,the rest None !!!!
I come here to share is,becos I can bear for no more….
P1 suxxxxxxxxxxxxxxxxxxxxxxxxxxxxx!
[Reply]
Alex Leow on January 29th, 2010
I want to say that P1 Wimax Is A Shit Who Does Not Care About It’s Customers!
I am very pissed off with P1.
In August I signed up for P1 Wimax. I test runned it and within the week I found that it is not suitable for my purpose. I signed the cancellation document and told them to write the cheque to my wife or company because I do not have a bank account to deposit the refund cheque.
Despite the cancellation procedure, I still get billed. I wrote back after a few billings to tell them off them up regarding their inefficiency.
When no refund was forthcoming after the 45days was up and long after 90 days, I called customer service. Apparently there is no record of my cancellation. They probably lost my documents. They asked that I go to their office to settle this matter! (So I am being penalized for their crappy work)
I told them I want their phone number to talk to the accounts department. The call centre refused to give me the number! They want me to go there! Not satisfied, I called my Vendor in Subang Jaya and apparently I was right in that they misplaced the document.
Just few days ago, I got my cheque. Even then, they did not follow instructions despite me given WRITTEN instructions to that effect. It had my name on it and I already told them to put to my company’s or wife’s name.
Of course that got me pretty mad. I would have been neutral but because they keep fucking up and delayed my refund, I got REALLY MAD.
To me this is one FUCKED UP COMPANY who DO NOT CARE about CUSTOMER’S RELATIONS. The blocked us from reaching administration and customer service so that the directors can sit on their cushy chairs and let the customers be. I am totally pissed off!
[Reply]
P1ss on February 4th, 2010
Now the LED on the modem is always blinking in red – NO SIGNAL! What is wrong with this thing.
It really is bull! Service is really REALLY bad! Speed is nowhere near satisfactory! The connection gets cut off every so often! And they dare make us sign up and bind us to a what now feels like a never-ending contract!
And it really is funny to see a comment from ‘P1 Buddy’ offering help. Shut up already la. Mend the service and talk later. No wonder I don’t see the adverts anymore on TV. They know they screwed up big time. Wind up already and release us from the worst ever contract we’ve ever signed up for!!
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