No doubt about it! When the “have you cut yet?” series of advertisements hit the street, it surely has created just a buzz in the broadband market here in Malaysia. The ads are amusing and entertaining!
Before knowing what the ads are all about, one must be thinking “Why the heck you ask everyone to go sunat!!!???”
Of course, the major (monopolized) broadband player, Streamyx strikes back after a while.
P1 is now Oversubscribed and Complaints are mounting
And thanks to P1 Wimax’s great marketing skill. I believe that they have been overselling broadband services, far exceeding their actual capability. There are lots of complaints being lodged at Low Yat Forum recently. Here’s just a few of them.
come on la P1..i pay every month..
then provide good service la..
i hardly earn the money..
and you guys easily took it by providing bad service..
please respect your customer..
i hate on using harsh words..
but the thing is… i just FED UP with the connection…
please use your brain and think if you subscribe for bad service..
what do you feel…?
will you just pay for that bad service??
will you just keep silent??
please la..i am tired of being in this situation..
i just want you guys to IMPROVE the service..
use OUR MONEY that you guys get every month to enhance your service.AND DONT JUST JUST SAY `WE WILL GIVE U 1 DAY FREE OF CHARGE,AFTER WE GIVE U TROUBLE EVERYDAY’
I DONT NEED ANY REPLY FROM P1,COZ IM GETTING GASTRIK HEARING/READING THOSE ANSWER.
Quoted from tartputat
And this user needs to use Celcom’s broadband just to do a posting.
Here i have exactly the same problem as lot of P1 Wimax subscriber. The problem is super slow internet speed for 24/7. U can see in my signature below this speed only happened on my 1st week subscription. Then now after almost 7 months of subscription it as night mare for me pay almost rm100/month for speed around 200kbps and this happened for 24/7. For your information I subscribed for 1.2Mbps @ Rm99/month. Only god know how my feeling now. Want to terminate this account but i have contract for 2 years. Now to add this reply also i need to use my backup celcom 384kbps broadband. Pls do something… if u need my details pls pm me. I think P1 Wimax already over subscribed. The P1 tower now can’t handle for its over subscribed customer.
Quoted from mjoe
And how is it compares to 56kbps PSTN line?
have the same problem yesterday midnight…1:30am onwards the line is not responding at all, able to open my gmaill page in 15 mins…(u know, login and go to my shower then come back, the page only show rclxub.gif ) Remind me the worst time during my 56kbps generation…. well this time is worst than that moment
Quoted from taitianhin
And some users decided to fork out extra money to subscribe to another broadband service as backup when P1 Wimax is down.
Now my P1 totally out of service.. freaking slow and always stuck there even google page also!
I have no idea now.. so just purchase another prepaid broadband for temporary use!
Quoted from chung5576
Be sure that you understand the contract before ‘cutting‘ yourself. Inviting troubles and wasting money. Read the fine print in the contract. Here’s some points that you need to take note.
7.10. In the event the Subscriber terminates the Service provided after the seven (7) days
in the COP policy, Subscriber agrees and understand that the Device need not be
returned to Service Provider and Subscriber agrees to pay the sum of Ringgit
Malaysia Nine Hundred Ninety Nine (RM999.00) only being the early termination fee
as per Clause 12.1 hereto.12.1. In the event the Subscriber wishes to terminate early/cancel the services, the
Subscriber is required to execute a Service Termination Form and forward the
same to the Service Provider by hand, postal mail, email or fax together with the
sum of Ringgit Malaysia Nine Hundred Ninety Nine (RM999.00) being the
cancellation and early termination fee.16.2. Subscriber may terminate any Service upon providing thirty (30) days written notice
to Service Provider subject to the Subscriber remains liable to pay all fees, costs
and charges due to the Service Provider prior to the termination date and the early
termination fee as stated in Clause 12.1 above.16.3. Notwithstanding the termination by Service Provider pursuant to Clause 16.1,
Subscriber shall remain liable for all fees due and owing to Service Provider during
the subsistence of this Agreement. Such termination shall not prejudice the right of
Service Provider to recover all charges, costs and interest due and any other
incidental damages incurred thereto.16.4. Service Provider shall not be liable to Subscriber for any claim for damages or costs
of any nature whatsoever arising out of discontinuance of the Service due to the
termination or expiration of any Service or these Terms in accordance with its term
including but not limited to any claim for loss of profits or prospective profits or for
anticipated loss.
So, if you have already subscribed to the service and screaming like hell now. Try to lodge a complaint at the authorities like FOMCA, Ministry of Domestic Trade, Co-operatives and Consumerism, Malaysian Communications and Multimedia Commission (SKMM).
If you terminate your contract prematurely, you will need to pay certain penalty fees as what I understood from the agreement. Complication.
So, you still wanna potong?
PS: I’m a proud Streamyx user. I’m getting the maximum speed as said in my package plan although it does gets to my nerve sometimes. Very rarely.
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