If you have experienced problems with your Streamyx before, you must be very familiar with the following lines when you called up the Streamyx helpline (1300 88 9515 / 100).

“Have you bypassed your splitter?”

“Have you disconnected your splitter and connect directly to your modem?”

Splitter splits the frequency band accordingly so that your phone and modem will not cross-over between each other and causing interruptions while in use.

The quality of your DSL (Internet) line can be determined by looking at the modem’s parameters, in particular, SNR margin.

Check your local and remote SNR margin. the higher the better. the ratings below is for local SNR margin.

30 and above = Good, u shouldnt have disconnections problems.

15 – 30 = Maybe a few when peak time, probably your line needs to be changed

15 and below = Very FREQUENT disconnections. You should consult telekom to have your line checked, most cases are because the line are too old and once they are changed they’re fine (the lines on the telephone poles). If you’re using a lightning surge protector. REMOVE it. they are known to weaken the signal by around 50-70% in order to prevent the surge on devices.

Quoted from http://forum.lowyat.net/topic/166678

There’s ample of technical knowledge and assistance that you can obtain from Lowyat forum and I will leave you with that. I’m just sharing one simple yet highly effective trick that will almost instantly boost your line quality and who knows, you might just be able to fix your connection problems!

The trick is DO NOT CONNECT your modem through the splitter. This would reduce the resistance that signals need to overcome before reaching your modem. If you need to connect to your house phone, use a RJ11 double adapter like the one shown below instead.

Connect your modem directly from the adapter, then for your house phone, connect it through the splitter before plugging it into the adapter. It is just that easy.

Hope this short article is handful for you.